Help and feedback

We review your information after submission. Check the result in My account; if approved, choose your loan plan, confirm the agreement and repayment schedule, and sign. Disbursement then follows the agreement.

Sign in with the account used to apply and open My credit. A drawdown can be requested only after approval and identity verification.

Check the contracting entity, principal, annual rate, term, principal and interest per instalment, fees, payout currency and repayment method. Do not sign if anything differs.

We are checking payment receipt. The status will change to confirmed after verification. Keep your bank or on-chain transfer receipt for reference.

Before signing, review the agreement’s early-repayment calculation and fee rules. If they are not clear, confirm through official support first.

Never share wallet private keys, recovery phrases, one-time codes or remote-control access. Support should never ask for them.

Contact an official channel on this page and include your application or drawdown reference. Never post identity documents, passwords, codes or wallet keys publicly.

Account email, application details, identity or income evidence, electronic agreements and drawdown information are used to manage accounts, reviews, agreements and records. For details read the Privacy and data notice。

Submit your request through official support on this page and include your application reference. Never send sensitive files to unofficial accounts.